So I decided to check out sephora for the first time and order some things
I was excited about my free shipping and my samples and thought I would be getting my order in a few days
I ordered on the 10th and what's today the 13th ?
Still havent received shipping information
Oh but the money is gone off my card alright
I finally called customer service and they said I should get info early next week
I wanted to upgrade one of my items and she said I couldn't because it was to late and the order was no longer on "placed"
To bad I didn't get any more info aside from my order number earlier so I could catch my order before it got to the warehouse
I'm on the east coast btw
Am I overreacting ?
Did the process go the same way for u?
Did it take u a week to get processed ? Hopefully it's a yes so I can stop feeling slightly disappointed ( one of the items was a gift that won't be here on time)
I read the company policy and apparently completely misunderstood everything
Thanks for reading